CST BrandsHelpdesk POS Common IssuesHow Do I Clear a Stuck Suspsended Sale

How Do I Clear a Stuck Suspsended Sale

This lesson will teach you how to clear a stuck suspended sale.

Note: Only do the below steps if the suspended sale is stuck and there are no other suspended sales.

Connect to the POS with the stuck suspended sale.

Go to the /cygdrive/c/Program\ Files/fiscal directory.

Take Down the Register Program

Take Down the Register Program

Exit the register program with the following command:

taskkill /IM travstartf.exe /f

List all suspended sale files with the following command:

ls -ltr sus*

Rename sesus and sesevec.dat using the date as follows:

mv sesus sesus.061512

mv sesevec.dat sesevec.061512

Open the Register program.

 

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