TravStar1 Point Of Sale SystemIntroduction Contacting Fiscal SupportHow Do I Create a Service Request Using the Client Access Portal?

How Do I Create a Service Request Using the Client Access Portal?

This lesson will teach you how to create a new service desk ticket using the client access portal.

Client Access Portal Login Page

Client Access Portal Login Page

Click on the link provided in the email, or type the URL into your Browser Address Bar.

Log On

Log On

Log on to the Client Access Portal.

Create a Ticket

Create a Ticket

(1) Click on the "Create a Ticket" button.

Enter Information, and Submit Service Request

Enter Information, and Submit Service Request

(1) Click on the drop down menu by Request Type and choose the type of request you want to make.

(2) Click on the drop down menu by Priority and select the Priority of your request.

(3) Type a Ticket Title.

(4) Type a detailed Description of the request.

(5) Click on the drop down menu by Contact and choose the person to be contacted at your location.

(6) Click on the  "Save to Submit" button.

0 Comments

Add your comment

E-Mail me when someone replies to this comment