How Do I Check the Status of a Service Request in the Client Access Portal?
This lesson will teach you how to check the status of a ticket submitted into the Client Access Portal.
Client Access Portal Login Page
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Click on the link provided in the email, or type the URL, ww5.autotask.net into your browser address bar.
Log On
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Log into the Client Access Portal.
View My Tickets
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(1) Click on the "View My Tickets" button.
Select Ticket to View Status
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(1) Click on the ticket from the list to see the ticket Status.
View Ticket Information / Status
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(1) Shows ticket Status.
(2) Shows any work that has been done on this ticket.