How Do I Check the Status of a Service Request in the Client Access Portal?
This lesson will teach you how to check the status of a ticket submitted into the Client Access Portal.
Client Access Portal Login Page
Click on the link provided in the email, or type the URL, ww5.autotask.net into your browser address bar.
Log On
Log into the Client Access Portal.
View My Tickets
(1) Click on the "View My Tickets" button.
Select Ticket to View Status
(1) Click on the ticket from the list to see the ticket Status.
View Ticket Information / Status
(1) Shows ticket Status.
(2) Shows any work that has been done on this ticket.