How Do I Process a TFT If the Card Is Declined?
This lesson will teach you what to do if a driver's card gets declined.
Decline Message
If the driver's card is declined, you will see an error message with a brief description of the reason for the decline. In this case, the employee/driver number is invalid. Touch the "OK" button.
Correct The Error
(1) Correct the driver's information.
(2) Touch the "Accept" button. Do not touch the "Ring Sale" button.
Note: At this point, you have already ringed the sale. There is no need to touch the "Ring Sale" button again. Simply make the necessary change and touch the "Accept" button.
Credit
Touch the "Credit" button.
Credit Payment
The transaction information will now be sent to the credit processor. If the transaction is approved a large TFT receipt will print for the customer.
Decline Message
If, for some reason, the card is still getting declined, touch the "OK" button.
Fleet Data Entry
Touch the "Accept" button.
Manual Authorization
Touch the "Manual" button.
Approval Number
Contact the card processor (i.e. Comdata, EFS, Fleet One, etc.). They should be able to give you an offline approval number. Type the number using the keyboard and touch the "OK" button. The transaction will now process and a large receipt will print.