How Do I Return an Item?

This lesson will teach you how to return an item from a previous transaction.

Register Status

Register Status

Before you start a return, make sure that your register Status is Idle.  If it is not, you will need to complete or suspend your current transaction before proceeding.

Manager Keys

Manager Keys

Touch the "Manager Keys" button.  This will take you to a screen with a different set of buttons.

Return Item

Return Item

Touch the "Return Item" button.

Return Mode

Return Mode

Notice that the date and time have been replaced by RETURN.  This indicates that the next item scanned will be returned to the store's inventory.

Scan The Item

Scan The Item

Using the barcode scanner, scan the item that you want to return.

Return Amount

Return Amount

After the item is scanned, you will see the amount that is due back to the customer.

Cash Refund

Cash Refund

(1) Type the dollar amount using the number pad on the keyboard.

(2) Touch the "Cash" button.

Credit Card Refund

Credit Card Refund

If the customer would like the amount returned to their credit card, swipe the customer's card through the credit card slot in a smooth motion.  You will see a message that reads Requesting CREDIT OK.

Original Auth

Original Auth

The customer will need to present the receipt from the original transaction.  On this receipt, you will find the Authorization Number from the original transaction.  

(1) Type this number using the number pad on the keyboard.

(2) Touch the "OK" button.

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