How Do I Process a TFT If the Card Is Declined?

This lesson will teach you what to do if a driver's card gets declined.

Decline Message

Decline Message

If the driver's card is declined, you will see an error message with a brief description of the reason for the decline.  In this case, the employee/driver number is invalid.  Touch the "OK" button.

Correct The Error

Correct The Error

(1) Correct the driver's information.

(2) Touch the "Accept" button.  Do not touch the "Ring Sale" button.  

Note:  At this point, you have already ringed the sale.  There is no need to touch the "Ring Sale" button again.  Simply make the necessary change and touch the "Accept" button.

Credit

Credit

Touch the "Credit" button.

Credit Payment

Credit Payment

The transaction information will now be sent to the credit processor.  If the transaction is approved a large TFT receipt will print for the customer.

Decline Message

Decline Message

If, for some reason, the card is still getting declined, touch the "OK" button.

Fleet Data Entry

Fleet Data Entry

Touch the "Accept" button.

Manual Authorization

Manual Authorization

Touch the "Manual" button.

Approval Number

Approval Number

Contact the card processor (i.e. Comdata, EFS, Fleet One, etc.).  They should be able to give you an offline approval number.  Type the number using the keyboard and touch the "OK" button.  The transaction will now process and a large receipt will print.

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